Refund Management

Overview:

This feature allows administrative user to manage refunds and/or cancellation for the courses where eCommerce feature is enabled.

Administrative user is able to filter payment receipt entries by following filters available on this section:

ü Course Code

ü First Name

ü Last Name

ü Email Address

ü Transaction ID

	Course Code
	Select the Course Code for which you want to filter the refund entries. Click Search button to fetch refund records based on the filter(s) selected.

	First Name
	Enter the First Name by which you want to filter the refund entries. Click Search button to fetch refund records based on the filter(s) selected.

	Last Name
	Enter the Last Name by which you want to filter the refund entries. Click Search button to fetch refund records based on the filter(s) selected.

	Email Address
	Enter the Email Address by which you want to filter the refund entries. Click Search button to fetch refund records based on the filter(s) selected.

	Transaction ID
	Enter the Transaction ID for which you want to find refund entry. Click Search button to fetch refund records based on the filter(s) selected.

	Search
	Click Search button to fetch refund records based on the filter(s) selected. Resulted refund records will be listed in the refund listing grid.

	Refund Listing Grid
	Refund listing grid lists all refund transactions. You can use the filter option to filter refund records.

Filter

Use the filter option available for each data column in the listing grid to filter records based on that data column.

Click here to review more about filters.

	Export To Excel
	Click Export To Excel button to export the refund records in MS Excel file.

	Status
	The Status column indicates the status of refund transaction. The status could be either Paid, Refunded or Partial Refund.

	Process Refund
	Process Refund allows to refund the payment made by learner.

View

View option allows to view payment and refund detail.